Purchase Procedure

Advice

Words & Deeds

There is nothing worse than having a bad feeling by doing a good thing. It usually happens due to lack of knowledge.
Our goal is to make you happy and answer all your questions. Therefore, please do not hesitate to ask us any question you have, before purchasing a product.

Customer Satisfaction

After Words & Deeds

Do our ways split up after your purchase? No! We believe in serving an excellent service in terms of luxury watches and we will always be there for questions after you purchase the watch. If there is any issues with the watch or if something unexpected happens with your timepiece, please don’t wait to contact us right away. There is no problem, that can´t be fixed with clear communication.

Reliability

Reliability & Trust

Besides of the convincing quality and condition of our watches, our first priority is the authenticity and the associated increase in value, which is guaranteed for almost every single watch we sell. Our watchmakers control the entire watch from inside, outside and verify the genuineness, before we sell them. You will get a certificate of authenticity with your name on it. Once you have received the watch, you will get 1 year warranty from our company. However, the warranty takes place in the rarest cases, as the movement of our watches had a service before sell them. We recommend to let your watch get checked up every 5 to 7 years. You will get an invoice which is difference taxed (§25a German law).

High Quality

Requests & Refurbishments

The watch of your dreams is not in our stock? We would be pleased to find it for you! Just contact us via our contact form or telephone. If your watch needs some refurbishing, you can contact us as well. Take a look on our “Service & Refurbishment” page.

Shipment

Purchase Procedure & Shipping

Once we received the money, we will ship the watch right away with UPS. Within Europe the shipping takes 1 – 2 business days and outside Europe it takes 3 to 12 business days. Within Germany, shipments are for free, within Europe shipment costs are 50€ and outside of Europe 100€.

Years of Experience

Personal Advice & Pick-Up

Due to the fact, that most of our customers order there watch on the internet, we don’t see the necessity for a store. However, you have the possibility to pick up the watch in our facilities, after we made an appointment.